01
Returns
We accept returns within 30 days of delivery. Items must be unused and in their original condition. Contact us with your order number and we’ll guide you through the process.
02
Refunds
Once we receive and inspect your return, we’ll notify you of the approval. Approved refunds will be processed to your original payment method within 5–7 business days.
03
Non-Returnable Items
Custom or personalized orders are made specifically for you and cannot be returned unless they arrive damaged or defective.
04
Damaged or Incorrect Items
If your item arrives damaged or isn’t what you ordered, reach out within 7 days of delivery with a photo and we’ll make it right.
05
Questions?
We’re always happy to help. Reach out to us at bobandbetsycreations@gmail.com.
— Bob & Betsy